The Project

Company leaders want to know about employees as discoverable as possible in order to mitigate confusion and foster consistent interaction between supervisors and employees to ensure satisfied and well-performing workers.

CHALLENGE

• The challenge was to create an easy to understand and visually appealing dashboard in order to increase sales in the long-term.

SOLUTION

• Update and re-organize data visualization information
• Create a filtering option for quicker review of collected information
• Add company and team comparison section

User Research

INTERVIEWS

Through 10 interviews a pattern of frustration with not being able to decipher all the data provided on current dashboard. The importance of the dashboard was that it had to make information company leaders want to know about employees as discoverable as possible in order to mitigate confusion and foster consistent interaction between supervisors and employees to ensure satisfied and well-performing workers . From the interviews it was found: 

• That having a redflags/outliers section was important
• The user want to have a quick summary site to view the furniture
• Editable so it’s relevant for smaller and larger team managers 

Sketch

From gathering all the data from the interviews, analyses, and prototypes I came up with the pain point

PAIN POINTS

• Don’t have time to go through all the data especially upper management
• Need more intuitive and learnable dashboard with explanations
• Need to see more trends

Paper Prototype/ Usability Test

Six usability tests with our paper prototype, we focused on intelligent information architecture. The biggest things we learned:

• Users had problems finding lowest average score
• Users confused by what “All Team” meant
• Users thought supervisors names would show them stats about just that individual.

Wire Frames/ Usability Testing

From the wireframe usability test it was found that the users were able to complete each flows. However there is still areas of improvement that will make it easier for the user:

• We changed outliers to alerts
• We changed All teams to Team comparison to more accurately represent that page.
• We also updated each supervisor’s name to have team after it to make it clear that the user wouldn’t see only information about that user’s responses.

• Added Updated graphs to show realistic information

• First tested an alternative nav with each individual team in a dropdown.
• Made it easier for user too know what page they are looking at

Final Prototype

We gathered the data form all the usability tests and created our final updates: 

• We scratched the alternative nav that hid the supervisors names
• We changed Alerts! Back to outliers. After more consideration, we think current users of the product will understand it as they all asked for outliers.
• We changed the name from Team Comparison to My Team Overview.